Refund Policy

Last Updated: March 22, 2026

At Nova Blade Pro, we want you to be completely satisfied with your purchase. If something isn't right with your order or product, we're here to help. This Refund Policy explains how returns, refunds, and exchanges work.

1. Returns

You have 30 days from the delivery date to request a return.

To be eligible for a return, the product must be:

• Unused and in its original condition

• In the original packaging

• Complete with all included accessories and components

• Free from damage caused by misuse or improper handling

Products that have been used, damaged, modified, or returned without their original components may not qualify for a full refund.

To request a return, please contact us at:

contact@novabladepro.store

2. How to Request a Return

Before sending any product back, please contact our customer support team.

Include the following information in your request:

• Your full name

• Order number

• Date of purchase

• Reason for the return

• Photos or other information about the product, if applicable

We will provide you with return instructions if your request is approved.

Please do not send products back without contacting us first.

3. Refunds

Once we receive and inspect your returned product, we will notify you by email regarding the status of your refund.

If your return is approved, the refund will be issued to your original payment method.

Refunds are generally processed within 5–10 business days after approval. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Original shipping costs are generally non-refundable unless the return is due to a defective, damaged, or incorrect product.

4. Damaged or Defective Products

If your product arrives damaged, defective, or with missing components, please contact us as soon as possible.

Please provide:

• Your order number

• A description of the problem

• Clear photos or videos showing the damage or defect

After reviewing the issue, we may offer a replacement, repair, or full refund, depending on the circumstances.

If the product is confirmed to be defective or damaged during shipping, we will work with you to find an appropriate solution.

5. Incorrect or Missing Items

If you receive the wrong product or your order is missing an item, please contact us at contact@novabladepro.store as soon as possible.

We will review your order and work to correct the issue.

6. Exchanges

We may offer exchanges for products that are defective, damaged, or incorrectly shipped.

If you would like a different product or model, you may need to return the original product according to our return process and place a new order.

Exchange availability may depend on product availability.

7. Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, or other applicable restrictions.

Products that have been used or altered may also be ineligible for return.

If you are unsure whether your product qualifies for a return, please contact us before sending it back.

8. Late or Missing Refunds

If you have been notified that your refund has been issued but you have not received it:

1. Check your bank or payment account again.

2. Contact your bank or payment provider, as processing times may vary.

3. Check with your credit card company if applicable.

4. If you have completed these steps and still have not received your refund, contact us at contact@novabladepro.store.

We will do our best to help you resolve the issue.

9. Return Shipping

Unless the return is due to a defective, damaged, incorrect, or missing product, the customer may be responsible for return shipping costs.

If the return is approved because the product was defective, damaged during delivery, or incorrectly shipped, Nova Blade Pro may cover the applicable return shipping costs.

10. Refund Eligibility

Refunds are subject to inspection and approval. We reserve the right to refuse a refund if the returned product does not meet the requirements of this policy or has been damaged due to misuse, neglect, unauthorized modifications, or improper handling.

Nothing in this Refund Policy limits any rights you may have under applicable consumer protection laws.

11. Contact Us

If you have questions about returns, refunds, or exchanges, please contact us:

Nova Blade Pro
751 Broad St
Newark, NJ 07102
United States

Email: contact@novabladepro.store

Our customer support team will be happy to assist you with your return or refund request.